Privacy Policy

Privacy Policy

Last Updated: March 2026

This Privacy Policy describes how Blue Energy LLC (USA) and Blue Energy SAS (Colombia), collectively “Blue Energy,” “we,” “us,” or “our,” collect, use, and share your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you:

  • Identifiers: Name, shipping/billing address, phone number, and email address.
  • Financial Info: Payment details (processed securely via third-party providers; we do not store full credit card numbers).
  • Commercial Info: Records of products purchased or considered.
  • Technical Data: IP address, browser type, and device information collected via cookies for site optimization.

2. Legal Basis for Processing

  • Performance of Contract: To process and ship your orders.
  • Consent (Colombia Ley 1581): By using our site or purchasing, you provide prior, express, and informed consent for us to handle your data.
  • Legitimate Interests: To improve our services, prevent fraud, and provide customer support.

3. International Data Transfers

Because we operate in both the US and Colombia, your personal data may be transferred across borders between Blue Energy LLC and Blue Energy SAS. We use Model Contractual Clauses approved by the Colombian Superintendence of Industry and Commerce (SIC) to ensure your data receives the same level of protection regardless of location.

4. Your Rights

Depending on your location, you have the following rights regarding your data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to update or rectify inaccurate information.
  • Deletion: Request that we delete your personal data (subject to legal retention requirements for tax and warranty purposes).
  • Withdrawal of Consent: You may withdraw your consent for marketing at any time.

5. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or 5-year Victron warranty reporting requirements.

6. Security

We implement technical and organizational measures (such as SSL encryption) to protect your data against unauthorized access, alteration, or disclosure.

7. Contact Us

For any questions or to exercise your rights (including Colombian “Habeas Data” requests), please find all our contact details on te Contact Us page in the top menu of this site or click the following link: Contact us