Shipping And Delivery

Shipping & Delivery Policy

Free Global Delivery
We are proud to offer Free Shipping on all orders to the United States, Colombia, and throughout the Caribbean islands.

Stock & Origins
We maintain strategic inventory in both Miami, Florida, and Bogotá, Colombia.

  • Availability: Each product page displays real-time stock location.
  • Colombia Orders: We aim for same-day dispatch from our Bogotá warehouse. If an item is out of stock locally, we ship from Miami via DDP (Delivered Duty Paid) at no extra cost to you.
  • USA & Caribbean: Orders are dispatched from Miami the next business day.

Customs, Duties & Taxes

  • Colombia: All shipments are DDP. We handle all import duties and DIAN taxes. The price you see is the final price.
  • USA & St. Maarten: No import duties apply.
  • Other Caribbean Countries: While shipping is free, your order may be subject to local import duties or taxes imposed by your country’s customs authority. These charges are the responsibility of the recipient.

Tracking & Responsibility

  • Tracking: Once dispatched, you will receive a tracking number (via Four Star Cargo or local courier).
  • Our Guarantee: We remain fully responsible for your shipment until it reaches the customs entry point of your country.

Returns & Refunds Policy

Return Conditions
Because we specialize in heavy-duty power equipment (inverters and lithium batteries), we have a strict return policy to ensure safety and quality:

  • Items must be unopened, unused, and in their original packaging with all seals intact.
  • Returns must be initiated within [Insert Number, e.g., 14] days of receipt.

Return Shipping Costs

  • Customer Responsibility: Shipping costs for returns are the sole responsibility of the customer.
  • Logistics: Due to the weight and nature of lithium batteries and inverters, please be aware that international return shipping can be expensive. We recommend confirming your technical requirements with our team before purchase to avoid the need for a return.

Damaged or Defective Items
If an item arrives damaged before reaching your customs point, please contact us immediately with photos of the packaging and the unit so we can resolve the issue.